Talop Client Relationship Management - Paperback

FormatBook

Language English

ISBN-13 / SKU 9780992057107

About this item

by William a. Howatt (Author), Tyler Hayden (Author), Constance Robinson (Author)

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.

Number of Pages: 76

Dimensions: 0.16 x 9.21 x 6.14 IN

Publication Date: October 28, 2013

$17.44

In Stock.