The Great Customer Service on the Telephone - Paperback

FormatBook

Language English

ISBN-13 / SKU 9780814477953

About this item

by Kristin Anderson (Author)

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

handle irate customers
end those "endless" calls
take meaningful messages
handle conference calls and transfer calls
screen calls and ask focused questions
use the phone during emergencies
improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

Author Biography

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

Number of Pages: 96

Dimensions: 0.3 x 9.7 x 6.8 IN

Publication Date: November 26, 1992

$14.03

Temporarily out of stock.